Privacy Policy

Our Commitment to Your Privacy

Welcome to dorrianheating.com. This website (the “Site”) is operated by Dorrian Heating & Cooling Inc (“Company”, “we”, “us”, or “our”). We are dedicated to respecting and protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your information and serves as part of our Terms of Use.

Your Consent

By using our services, you consent to the terms of this Privacy Policy. If you do not agree with these practices, please refrain from using our Site or services.

Information We Collect

We collect various types of information to provide a better experience for our customers. This includes information provided directly by you, through our business partners, or from publicly available sources.

  • Contact Information Name, email address, phone number, business details, and physical address (e.g., when you request service or use our "Contact Us" form).
  • Demographic Information Gender, age, and date of birth, used to tailor our communications and verify eligibility for services.
  • Audio Records Phone call recordings, collected with your consent, for quality assurance and analytics.

Information We Collect Automatically

When you access our Site, we may automatically collect:

  • Device Data IP address, browser type, unique device identifiers, and cookie data.
  • Geolocation Rough location based on IP address or precise location if permitted via your device settings.
  • Usage History Pages viewed, operating system, and navigation patterns on our Site.

Service Titan

Dorrian Heating & Cooling will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

Cookies and Tracking Technologies

We utilize cookies, web beacons, and pixels to analyze site traffic and improve functionality. These technologies help us understand how you interact with our services and allow us to show you more relevant advertisements. You can manage your cookie preferences through your browser settings, though disabling them may affect site performance.

Marketing and Remarketing

We may use services like Google AdWords to advertise to previous visitors of our Site. This may include ads on Google search results or the Google Display Network. These third-party vendors use cookies to serve ads based on your past visits. You can opt out or set preferences via the Google Ad Preferences page.

How We Use Your Information

The data we collect is used to:

  • Communicate with you via email, phone, or text regarding your service.
  • Process payments and administer accounts.
  • Improve our service offerings and troubleshoot technical issues.
  • Detect and prevent fraud or security threats.
  • Comply with legal and regulatory obligations.

Information Sharing

We do not sell your personal data. We may share information:

  • Within our Company and its affiliates.
  • With trusted service providers performing tasks on our behalf.
  • When required by law or to protect the safety and rights of our customers and the public.
  • In the event of a business merger, sale, or transfer of assets.

Security and Retention

We implement reasonable administrative, technical, and physical security measures to protect your data. We retain your information only as long as necessary to provide services, operate our business, or meet legal requirements.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

Your Choices and Contact Information

You have the right to access, update, or change the personal information we store. To make a request or to opt out of marketing communications, please contact us directly.

Contact Us

For questions regarding this policy, please reach out to us at:

Dorrian Heating & Cooling Inc
3260 Ute Avenue
Waukee, Iowa, 50263

Last Updated: April 1, 2026